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State of Wisconsin |
Release 23-03 |
(Video instructions available: Emergency Flags)
Emergency flags can temporarily change the call center call flow to notify callers of the call center’s status and can also close the call center. For example, if there are high call volumes or technical issues, an automated message describes the situation to the caller.
Emergency flags are not created by segment administrators but are turned on and off by segment administrators.
To change the status, toggle the button. The status remains activated (green) until it is turned off.
This page last updated in Release Number: 22-03
Release Date: 06/25/2022
Effective Date: 06/25/2022
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Publication Number: P-03208