State of Wisconsin Department of Health Services

Release 23-03 November 10, 2023

8.2.1 Logging in for Business Controls

(Video instructions available: Logging in for Business Controls)

All tasks specific for managing business controls take place in Designer. To log in:

1. Open the Genesys Portal with Firefox, Edge, or Chrome.
2. Select Designer to open the log in screen.
   
3. Complete the Tenant and Username fields with:
   1. Tenant: Enter sowi.mgep.info
   2. Username: Enter your WAMS ID

   Note:

   You will use the same Tenant text each time you log in.

   
4. Select Next.
5. Complete the Username and Password fields with your WAMS log-in information.
   
6. Select Continue on the place screen. This page is prepopulated with the agent's phone number. Do not change anything on this page.
   
7. The Applications page displays. Select the business controls tab.

Emergency flags are the only business controls used.

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Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208