7.2.1 Logging in for Quality Management
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State of Wisconsin
Department of Health Services

Release 23-03
November 10, 2023

7.2.1 Logging in for Quality Management

(Video instructions available: Logging in for Quality Management)

Quality management tasks take place in Interaction Recording. 

To log in and begin quality management:

  1. Open the Genesys Portal with Firefox, Edge, or Chrome.
  2. Select Interaction Recording to open the login screen.
  3. Enter your case sensitive local ID and local password, and make sure the Genesys button is selected. The local ID is the same as your WAMS ID.
    Note: The local password is set up on initial login to Genesys (see Section 10.1 Setting a Local Password).

 

This page last updated in Release Number: 22-03
Release Date: 06/25/2022
Effective Date: 06/25/2022

Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208