State of Wisconsin Department of Health Services

Release 23-03 November 10, 2023

4 Setting a Status

(Video instructions available: Setting a Status)

Set a status to show the system and other agents your availability to receive calls. Select your name to view the list of statuses, then select the appropriate status.

When on a call, you are in a "Ready" status and do not have to change the status. When done with a call, select any of the "Not Ready" statuses. Each agency sets their own guidelines for statuses, so check with your agency for when to use each status. Set the status back to "Ready" when you are ready to receive calls.

The statuses may include:

• Ready
• Not Ready – Case Processing
• Not Ready – Extended After Call Work
• Not Ready – Last Call
• Not Ready – Lunch
• Not Ready – Meeting
• Not Ready – On Break
• Not Ready – Other
• Not Ready – Supervising
• Not Ready – Technical Issues
• Not Ready – Training
• Logoff

You can check the status of another agent by typing their name in the Team Communicator.

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Publication Number: P-03208