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State of Wisconsin |
HISTORY |
The policy on this page is from a previous version of the handbook.
7 CFR 273.2(d)
2.1.1.4 Setting the Filing Date
2.1.1.4.1 Telephonic Signatures
2.1.1.4.2 Faxed Application Registrations
2.1.1.4.3 Application Registrations at the Wrong Agency
2.1.1.5 SSA Participation in FoodShare Applications
Local agencies must encourage individuals to file an application or set a filing date for FoodShare on the same day they express an interest in FoodShare or concerns about food insecurity. Local agencies must not discourage individuals from applying for FoodShare if their application or benefits for another program have been denied or terminated. In this situation, the local agency shall encourage the individuals to continue with the FoodShare application process.
Wisconsin provides an online application for FoodShare through ACCESS Apply for Benefits. The ACCESS application can be found at access.wi.gov/.
The paper application for FoodShare has been developed for use when the CARES system is unavailable. It can also be given to applicants who request a paper application form and for SSA staff when they accept applications from individuals where all household members are applying for or receiving SSI. The form can be found on the Eligibility Management webpage at www.dhs.wisconsin.gov/em/forms-foodshare.htm and is available in the following formats:
Registration Form: This section will be completed by the applicant and must include the minimum information (name, address, and signature). This section of the form is designed to be separated from the other sections so that it can be mailed, faxed, or hand-delivered to the agency to set the FoodShare application filing date. This form can also be used to determine eligibility for expedited services if completed beyond the minimum information (name, address, and signature).
Important Information Form: This section describes the applicant/member's rights and responsibilities. It is designed to be separated from the Registration and/or the Application Form so that the applicant/member can keep this information for his or her records.
Application Form: This section gathers the information necessary to determine FoodShare benefit eligibility. It is designed to be separated from the other sections so that it can be submitted to the agency.
A new application for FoodShare benefits is required whenever an individual or family makes a request for FoodShare benefits and:
They have not received FoodShare benefits in Wisconsin in the current or past month, or
They have received FoodShare benefits, but benefits have been denied/terminated beyond the calendar month following the month of closure.
The FoodShare application process includes:
Submitting an application in one of the following ways:
Submitting a signed RFA following the client registration process,
Submitting a FoodShare request with at least the minimum information required (name, address, and signature) using the FoodShare Registration or Application forms (F-16019A or F-16019B),
Completing an ACCESS application with an electronic signature, or
Completing a request over the phone using a telephonic signature (2.1.4.4.1 Telephonic Signatures).
Completing an interview. (2.1.3.5 Telephone Interviews),
Verifying certain information (1.2.1 Verification Introduction),
Resolving any identified EPPs (Process Help Chapter 70), and
Confirming the FoodShare eligibility determination in CARES (2.1.7 Confirming the FoodShare Eligibility Determination in CARES).
Assistance completing the application process, such as providing an interpreter, meeting disability needs, etc., must be provided at no cost to the applicant.
Important Note: The agency should not create an RFA and also have the applicant apply online or by phone. The agency may only require one signature for an application regardless of how the application was submitted. The application should be submitted one way or the other, but not both. Submitting duplicate applications only delays application processing and benefit issuance.
A break in service means that the FoodShare assistance group has closed and FoodShare has not reopened during the month following the month of closure. A break in service requires a member of the food unit to reapply and complete the application process if they wish to receive benefits. Under some circumstances, income maintenance (IM) workers can reinstate a closed FoodShare assistance group without requiring a new application.
A break in service means that the FoodShare assistance group closed and at least one day has passed. Failure to provide timely verification is a common cause for FoodShare closure. The FoodShare assistance group closes effective the last day of the month following adverse action if a requested action is not taken by the assistance group. The reason for closure must be fully resolved during the calendar month following the closure in order to reopen the FoodShare benefit. The date the closure has been fully resolved by the member is the date used to reestablish eligibility and issue prorated benefits. For example, FoodShare closed for lack of verification and verification is then submitted in the first month of closure. The benefits are prorated from the date all required verifications are received by the agency.
Allow FoodShare to reopen at renewal, if the requested action is completed in the month following the end of the current certification period as long as the interview was completed before the end of the renewal month.
An interview must be completed within the renewal month of the current certification period to be considered timely. If the food unit fails to complete a timely interview, FoodShare will close effective the last day of the renewal month, and a notice of closure will be sent at adverse action of the renewal month. A new FoodShare application is required in the month following the renewal due month.
If FoodShare closes for lack of verification or other reasons after a timely renewal interview and the food unit takes the required action within the calendar month following the certification period, the agency shall reopen FoodShare and prorate benefits from the date the food unit took the required action. The certification period will begin with the month after the renewal was due.
If FoodShare closes due to agency delay in scheduling the interview or the food unit is not available to complete the interview offered by the agency until the month following the renewal month, benefits shall be restored and a supplemental benefit will need to be issued back to the first of the month to ensure ongoing benefits, as long as verification is timely.
If the food unit contains a member who is a migrant and received FoodShare in the previous calendar month, benefits will not be prorated from the day the food unit provides necessary information but will be restored back to the beginning of the month (7.1.1.2 Initial Allotment for Migrant and Seasonal Farm Workers). Benefits should not be issued as expedited when applying a break in service.
The reason for FoodShare closure must be fully resolved during the calendar month following case closure prior to reopening the case under break in service policy.
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Example 1: Sam requests an appointment to renew his FoodShare benefits on September 25. His benefits end on September 30. The first available appointment is October 3. Sam meets with his IM worker on October 3. The IM worker documents in case comments the reason for the late certification. Benefits begin the first of the month. |
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Example 2: Raquel’s FoodShare closes December 31 for failure to verify information. On January 2, Raquel turns in the requested verification. In this circumstance, the IM worker is able to reopen the closed FoodShare case and Raquel is not required to file a new FoodShare application. Benefits will be prorated from the second of the month. |
If the FoodShare assistance group has closed and FoodShare has not reopened in the month following the closure, a member of the food unit will be required to reapply and complete the application process to receive benefits.
An applicant must provide the minimum information necessary in order to set a FoodShare filing date. This includes name, address, and signature. Local agencies must encourage applicants to file an application or set a filing date for FoodShare on the same day they express an interest in FoodShare or indicate food insecurity. If an applicant chooses not to set a filing date the same day that they contact the agency, the FoodShare application (F-16019A) must be provided if they request it.
The filing date is set the same day, or the next business day if received after the regularly scheduled business hours, when the agency receives one of the following:
A signed signature page printed from CARES during the registration process;
A signed one-page application registration form (F-16019A);
A signed FoodShare Wisconsin application form (F-16019B);
A signed faxed registration and/or application form;
A request is made and a telephonic signature (2.1.1.4.1 Telephonic Signature) is provided;
An ACCESS application containing an electronic signature;
A late FoodShare ACCESS renewal – a renewal with a submission date in the renewal month, but received by the agency in the month following renewal due; or
A signed PPRF received in the month following renewal due month.
Note: ACCESS uses the CARES holiday schedule on the CARES Mainframe table TDHY when setting the filing date for holidays. Agencies may be closed on some days that are not CARES holidays such as the day after Thanksgiving, Veteran’s Day, and Christmas Eve. ACCESS submissions will have filing dates set on these days even though the agency may be closed. When processing these requests, IM workers should update the filing date to the next business day for their agency and document in case comments that the agency was closed on that date.
An applicant may verbally request FoodShare, but must also provide a request with a signature through one of the formats listed above in order to set a filing date.
Note: The agency may not certify a FoodShare assistance group for benefits without a signed application on file, and a signed application may be any of the above listed.
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Example 3: A FoodShare case has been open since March. The 12-month renewal was due by February 28. The member did not complete an interview in the renewal month. It is now March 3 and the member is calling to complete the interview and renewal. In this scenario, the member would need to reapply for FoodShare, and benefits would be prorated from the date the member provided a signature setting the new filing date (2.1.1.4.1 Telephonic Signature). This case would also require an evaluation for expedited services (2.1.4 Expedited Service at Application). |
The FoodShare Application Registration Form can be used when:
This procedure was established to ensure applicants have the opportunity to set a filing date the first day they contact the agency. In some instances, the applicant may request to take this form or a FoodShare Application with them. These materials should be made available for the applicant to take. However, it is important for the agency representative to explain the importance of setting the filing date, how it is set, expedited benefits, and verification policies.
The agency should always attempt to set the filing date the same day of contact with the applicant.
7 CFR 273.2(c)(2)
An applicant may verbally request FoodShare and sign an RFA or application by providing a telephonic signature. A telephonic signature is the same as a written or electronic signature and it sets the filing date for FoodShare.
Applicants must attest that the information they provided is complete and accurate when providing their telephonic signature. A case summary must be sent to the applicant following the interview, but does not require a signature unless changes are made to the summary. The applicant will have 10 days to notify the agency if corrections are needed.
The agency must have Call Center Anywhere (CCA) or Genesys in order to record a telephonic signature. A copy of the case summary showing that a telephonic signature was collected is stored in the electronic case file. The IM worker must record the signature in CCA or Genesys.
Only one signature is needed for an application request. If a telephonic signature is completed through the CWW client registration process (or a signature is collected through an ACCESS or paper application), a second signature should not be collected when processing through the Generate Summary page in CWW.
7 CFR 273.2(c)(1)
IM agencies should accept faxed application registrations to initiate the application process and set the filing date. No benefits should be issued, nor should any final determination of an applicant's eligibility be made until an interview is completed unless the application meets the expedited criteria and the interview has been postponed. Faxed application registrations received on weekends, holidays, or after hours should be considered received on the first working day following receipt of the application registration.
7 CFR 273.2(c)(2)(ii)
As of June 15, 2009, FoodShare applicants are no longer required to apply for assistance in the county in which they reside. The filing date for FoodShare will be set wherever an application is submitted, regardless of whether the applicant submits the application in the county in which he or she resides. In January of 2012, IM program administration was taken over by Milwaukee Enrollment Services (MilES), tribal agencies, and 10 consortia groups made up of local county agencies. Each consortium has a call/change center that is responsible for processing and updating cases for all agencies within the consortium.
When an ACCESS application or RFA is submitted to the wrong consortia, the consortia that received the application or RFA should transfer it to the correct consortia inbox the same day that it is submitted to allow the consortia time to review for potential expedited service. The filing date will not be reset when the application or RFA is transferred.
Mailed or faxed applications received by the wrong consortia should be entered into CARES and then transferred to the correct consortia for processing.
7 CFR 273.2(k)
Currently, SSA does not participate in a joint FoodShare application process.
This page last updated in Release Number: 18-01
Release Date: 01/08/2018
Effective Date: 01/08/2018
Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.
Publication Number: P-16001