21.7 ForwardHealth (Medicaid) Cards

21.7.1 Medicaid Cards Introduction

ForwardHealth cards are issued to Medicaid member s. These cards are permanent, plastic, and display the word "ForwardHealth” on them. Members use the same ForwardHealth card each month. Monthly cards are not issued.

The cards do not display eligibility dates. Health care providers use the ID number on the front of the card to bill for services provided to the member.

Cards should not be thrown away. If a member becomes eligible again, he or she will use the same ForwardHealth card originally issued. If members have questions regarding their eligibility status, they can log into ACCESS>Change My Benefits or call Member Services at 1-800-362-3002.

BadgerCare Plus and Medicaid

SeniorCare

Each person in the family who is eligible for Medicaid receives his or her own card. The cards do not display eligibility dates. All Medicaid services are paid for under the Medicaid ID number on the card.

Members will know if they are eligible based on positive and negative notices sent from the IM agency. Members who receive a notice that they are no longer eligible for Medicaid should keep their ForwardHealth cards. Cards should not be thrown away. If a member becomes eligible again,he or she will use the same ForwardHealth card originally issued. If members have questions regarding their eligibility status, they can call you or Member Services at 1-800-362-3002.

21.7.2 Homeless

Make ID cards available to homeless Medicaid members who have no fixed address or mailing address. Use your agency address or some other fixed address for delivery.

21.7.3 Lock-in Program

A program called Lock-in is available in cases of benefit misuse. The member is assigned to a particular provider for services. When a member receives health care, the providers are told of the member’s restriction(s) when verifying eligibility. If you have information that your member may be misusing benefits or his or her ForwardHealth card, send the member’s name, address, card number, and a summary of the facts and any documentation to:

Division of Health Care Financing

Bureau of Health Care Program Integrity

P.O. Box 309

Madison, WI 53701-0309

Or call providers services at (800) 947-9627 or (608) 221-9883.

21.7.4 Temporary Cards

With implementation of the ForwardHealth ID card, temporary ID cards are no longer used or available for ordering from the fiscal agent.

21.7.5 Lost/Stolen Cards

If a member needs a replacement card, he or she or an authorized representative , can request a replacement card by:

Going to ACCESS
- Create a MyACCESS Account, then
- Go to your MyACCESS Page and select a new ForwardHealth Card, or

Contacting Member Services at 1-800-362-3002.

Workers may also log into the Partner Portal and select "Replacement ID Card Request” under the Quick Links on the right side of the page.

If the member has multiple benefit ID cards, there will be a choice of which ID card to request. A new ForwardHealth card will be created the evening of the request and will be sent out the following business day.

Replacement cards are issued automatically when the card has been returned as undeliverable and the member’s address changes.

You cannot request replacement cards using a F-10110 (formerly DES 3070) or CARES.

This page last updated in Release Number: 15-01

Release Date: 06/10/2015

Effective Date: 06/10/2015