4.3.1 Ending a Call
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State of Wisconsin
Department of Health Services

 Genesys Cloud CX

Release 25-01
April 9, 2024

4.3.1 Ending a Call

Click the end call button to end the call. Ending a call looks the same if using a Web RTC phone.

The after call activities timer starts when the call ends. After entering a wrap-up code (if the IM agency requires it) and completing any after call work, click Done in the bottom right corner of the desktop. This stops the after call timer sets the queue status to on queue for additional calls.

Note If you do not click Done following a call or listening to a voicemail, the after call timer continues to run.

This page last updated in Release Number: 25-01
Release Date:04/09/2025
Effective Date: 04/09/2025

Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208