11.1.3 Escalation Process

Single user issues are not critical or high priority. Do not escalate these issues.

For Critical or High priority issues, cc dhsgenesyscloudproject@dhs.wisconsin.gov when using email to submit a ticket to the Wisconsin Help Desk. If the ticket is called in or opened through the portal send the ticket number to dhsgenesyscloudproject@dhs.wisconsin.gov. 

Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208