4.8 Expanding the Interactions Pane
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State of Wisconsin
Department of Health Services

 Genesys Cloud CX

Release 25-01
April 9, 2024

4.8 Expanding the Interactions Pane

The interactions pane allows agents to view details of the call and to access the automated telephonic signature interface. 

  1.  Click the Expand button. 

This page last updated in Release Number: 25-01
Release Date:04/09/2025
Effective Date: 04/09/2025

Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208