State of Wisconsin Department of Health Services

Genesys Cloud CX

Release 25-01 April 9, 2024

4.2 Making an Internal Call (Genesys User to Genesys User)

4.2.1 Ending an Internal Call

(Video instructions available: Making an Internal Call)

Select the help button in the bottom left corner of the window for help text specific to this view.

Genesys users can call other Genesys users on an internal call. 

To call another Genesys user:

1. Click the phone button in the communications sidebar.
2. If you are currently on queue, click the On Queue toggle button to go off queue.
3. Click either the plus or dialpad button.
4. Type the user’s name and select it from the list.
5. Click the green call button to make the call.
6. If using an external phone line, answer your ringing external phone. 

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Publication Number: P-03208