4.6.1 Start a Conference
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State of Wisconsin
Department of Health Services

 Genesys Cloud CX

Release 25-01
April 9, 2024

4.6.1 Start a Conference

To add another party to a call:

  1. Click the conference button.
  2. Type the phone number or name of the second party into the Conference field and press Enter.
Note Calls can be conferenced with internal Genesys users, Genesys queues, or external numbers. The other party can accept or decline the conference.

This page last updated in Release Number: 25-01
Release Date:04/09/2025
Effective Date: 04/09/2025

Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208