4.5.2 Transferring a Call to a Genesys Agent

To transfer a Call to another Genesys agent: 

1. Click the transfer button. 
2. Start typing the agent’s name in the Transfer field. 
3. Select the agent you want to transfer the call to. 

   Note	Transfer to an available agent, or the call will go to voicemail, which may not be set up.

   

4. After selecting the agent you want to transfer the call to, the phone rings for the other agent and you are disconnected from the call. 

5. After completing any after call work, click Done in the bottom right corner to stop the after call timer. 
   
   
    

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Publication Number: P-03208