State of Wisconsin
Department of Health Services

Genesys Cloud CX

Release 25-01
April 9, 2024

11.1.1 Who Should Submit a Ticket?

Requests for support should come directly from the user after all attempts to troubleshoot have been made by the user, local admins, supervisors, and IT/Telecom personnel. 

This page last updated in Release Number: 25-01
Release Date:04/09/2025
Effective Date: 04/09/2025


Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208