11.3 Recording Search Troubleshooting

(Video instructions available: Recording Search Troubleshooting)

Issue	Description	Resolution
No Connection ID in search results	Connection ID column doesn’t appear.	Add the Connection ID by clicking “Select Columns” icon
Unknown Connection ID	Don’t have Connection ID to search	Search by Agent and date
Missing Recording	Can’t find recording in “Interaction Recording” search or the ECF.	There is a delay while recordings are indexed of approximately 20 minutes. If the telephonic signature is missing in the ECF, see Section 7.2.3 Telephonic Signature Recording Missing in the ECF.

This page last updated in Release Number: 23-03
Release Date: 11/10/2023
Effective Date: 11/10/2023

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Publication Number: P-03208