State of Wisconsin Department of Health Services

Release 24-03 November 15, 2024

1.1 ACCESS Overview

ACCESS connects the people in Wisconsin with the help they need when they need it.

People can use the ACCESS website to apply for health care programs, food help, and many other benefits programs with one application. Once enrolled, members can use the ACCESS website for these functions and more:

• Check benefits.
• Report changes.
• Submit documents.
• View letters.
• Apply for more programs.
• Submit renewals.

Note	KBM is not available in ACCESS for renewals and change reports and must be conducted with the Katie Beckett Medicaid agency.

Browser Compatibility

The ACCESS website works best in the following browsers:

• Google Chrome
• Mozilla Firefox
• Latest version of Microsoft Edge

People may experience problems if they use Internet Explorer, Safari, or older versions of Microsoft Edge.

Note:

To avoid errors when using the ACCESS website, people should use the Next, Back, or Save and Exit buttons in ACCESS to move from page to page instead of using the forward, back, or stop buttons on their browser.

Website Support

If people have questions about the ACCESS website or experience any problems when using the ACCESS website, they can call ForwardHealth Member Services, at 800-362-3002, Monday through Friday, from 8 a.m. to 6 p.m.

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Notice: The content within this guide is the responsibility of the State of Wisconsin's Department of Health Services (DHS) and the Department of Workforce Development (DWD).

Publication Number: P-16101