State of Wisconsin Department of Health Services

Release 24-03 November 15, 2024

4.1 ACCESS Account Introduction

To check benefits, renew benefits, report changes, view application status, and perform other functions on an application or case, a person must log into their ACCESS account. After logging in, the person is immediately taken to the Account Home page where they can perform these functions.

To log in, click Log in on the ACCESS home page.

Once you are logged in, the Account Home page gives you a quick look at your benefits and a list of the things you can or may need to do to get or keep getting benefits.

The links in the menu on the left side of the page shows a list of things you can or need to do on your case based on the level of access you have for that case. For example, you are not able to complete a renewal if you are not the primary personThis is the person who applied for benefits. Sometimes this person is also referred to as the head of the household or case head. for the case or the spouse of the primary person for the case.

The panels on the right side of the page show things you can see about your case or application. If you are on multiple cases, a Whose Case? column displays to identify the primary person of that case. The panels that display are based on the status of your application or case.

You may also see informational messages at the top of the page. If you have signed up to get letters online, a message displays to let you know that new letters are available. If you have not requested this option, a different message displays, providing a link to sign up for this service. This message can be removed by clicking Dismiss. Once dismissed, the message does not display again for your account.

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Notice: The content within this guide is the responsibility of the State of Wisconsin's Department of Health Services (DHS) and the Department of Workforce Development (DWD).

Publication Number: P-16101