2.1 Logging In to Genesys
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State of Wisconsin
Department of Health Services

 Genesys Cloud CX

Phase Two
June 18, 2024

2.1 Logging In to Genesys

(Video instructions available: Logging Into Genesys)

These instructions can be used by agents, supervisors, and local administrators.

First Time Logging In to Genesys:

  1. Navigate to the Genesys Login Page using Firefox, Edge, or Chrome.
  2. Enter the email address and password associated with your Genesys account.
  3. If you are prompted to enter an organization name, use: dhsgenesysprod
  4. Click Log In.

After Your First Time Logging In to Genesys:

  1. Navigate to Genesys Login Page using Firefox, Edge, or Chrome.
  2. Enter the email address and password associated with your Genesys account.
  3. Click Log In.

This page last updated in Release Number: Pilot
Release Date:05/01/2024 
Effective Date: 05/01/2024

Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208