State of Wisconsin Department of Health Services

Genesys Cloud CX

Phase Two June 18, 2024

2 Accessing Genesys

2.1 Logging In to Genesys (Video instructions available: Logging Into Genesys)

2.2 Logging Out of Genesys (Video instructions available: Logging Out of Genesys)

2.3 Forgotten Credentials (Video instructions available: Forgotten Credentials)

This section explains how to log in and out of the Agent Desktop and how to recover lost credentials.

---

Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208