8.1.4 Adding a Skill for Multiple Agents
(Video instructions available: Adding a Skill for Multiple Agents)
Multiple agents can be edited and managed at the same time.
To add a skill for multiple agents:
- Select the Persons link on the Configuration Manager page.
- Select the OpsStageIU folder.
- Select the DHS folder.
- Select the DMS folder or the consortium folder the agents are in (Capital, Northern, Milwaukee, etc.) and then select the checkboxes next to their names.
Note: All other lines of business not related to Income Maintenance are in the DMS folder. 
- Select More.
- Select Edit Skills.
- Select the skill or skills from the list and enter "10" in the Rating field (0=not added to the queue, 10=added to the queue).
- Select Apply.
This page last updated in Release Number: 22-03
Release Date: 06/25/2022
Effective Date: 06/25/2022