State of Wisconsin Department of Health Services

Release 23-03 November 10, 2023

8.1 Managing User Accounts

8.1.1 Logging in to Manage User Accounts (Video instructions available: Logging in to Manage User Accounts)

8.1.2 Setting a Skill for an Agent (Video instructions available: Setting a Skill for an Agent)

8.1.3 Adding a Skill for an Agent (Video instructions available: Adding a Skill for an Agent)

8.1.4 Adding a Skill for Multiple Agents (Video instructions available: Adding a Skill for Multiple Agents)

8.1.5 Adding an Agent to an Agent Group (Video instructions available: Adding an Agent to an Agent Group)

8.1.6 Adding or Removing a Supervisor from a Static Agent Group

8.1.6.1 Adding a Supervisor to a Static Agent Group (Video instructions available: Adding a Supervisor to a Static Agent Group)

8.1.6.2 Removing a Supervisor from a Static Agent Group (Video instructions available: Removing a Supervisor from a Static Agent Group)

 8.1.7 Quick Agent Search in Platform Administration (Video instructions available: Quick Agent Search in Platform Administration)

8.1.8 Editing General Agent Information (Video instructions available: Editing General Agent Information)

This section includes instructions for how to assign skills to an agent and adding agents to agent groups.

 

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Publication Number: P-03208