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State of Wisconsin |
Release 23-03 |
3.1 Agent Desktop Workspace (Video instructions available: Agent Desktop Workspace)
3.2 Connect View Tab (Video instructions available: Connect View Tab)
3.4 Voice Interaction Window (Video instructions available: Voice Interaction Window)
This section describes the different tabs that agents can use within the Genesys workspace. Supervisors and administrators have access to additional screens (see Section 7 Supervisors and Section 8 Segment Administrators).
This page last updated in Release Number: 23-02
Release Date: 7/20/2023
Effective Date: 7/20/2023
Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.
Publication Number: P-03208