2.3 Forgotten Credentials
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State of Wisconsin
Department of Health Services

Release 23-03
November 10, 2023

2.3 Forgotten Credentials

(Video instructions available: Forgotten Credentials)

To access Genesys the user must have a valid WAMS ID.

Use these instructions recover a forgotten WAMS user ID or password:

  1. Open the on.wisconsin.gov page.
  2. Select Account Recovery to reset the WAMS user ID or password.
     
    The user can attempt to sign in as many times as needed, after three unsuccessful login attempts, the user is locked out of all applications that require use of a WAMS ID.
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  3. Follow the Wisconsin User ID Account Recovery instructions on the Wisconsin User ID page.
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This page last updated in Release Number: 23-01
Release Date: 2/25/2023
Effective Date: 2/25/2023

Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208