State of Wisconsin
Department of Health Services

Release 23-03
November 10, 2023

2 Accessing Genesys

2.1 Logging on to Agent Desktop (Video instructions available: Logging on to Agent Desktop)

2.2 Logging off the Agent Desktop (Video instructions available: Logging off the Agent Desktop)

2.3 Forgotten Credentials (Video instructions available: Forgotten Credentials)

This section explains how to log in and out of the Agent Desktop and how to recover lost credentials.

This page last updated in Release Number: 22-03
Release Date: 06/25/2022
Effective Date: 06/25/2022


Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208