2.2 Logging off the Agent Desktop
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State of Wisconsin
Department of Health Services

Release 23-03
November 10, 2023

2.2 Logging off the Agent Desktop

(Video instructions available: Logging off the Agent Desktop)

You must log off Genesys from the Genesys Portal at the end of your workday.

Note: It is extremely important to select the log off status before exiting Genesys or you may continue to receive calls to your phone. 

To log off the Genesys Workspace:

  1. Select the Status Menu in the top right corner of the Genesys Workspace.
  2. Select Log Off.
  3. Select the Main Menu icon.
  4. Select Exit. 
  5. Select Exit. 

After logging off, you will be taken to the main logon screen for the Genesys Workspace.

This page last updated in Release Number: 22-03
Release Date: 06/25/2022
Effective Date: 06/25/2022

Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208