5.3 Placing a Call on Hold
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State of Wisconsin
Department of Health Services

Release 23-03
November 10, 2023

5.3 Placing a Call on Hold

(Video instructions available: Placing a Call on Hold)

To place a call on hold:

  1. Select Hold the Call in the interaction toolbar. The caller hears music when they are on hold.

  2. Select Hold the Call again to take the caller off hold and resume the call.

 

This page last updated in Release Number: 22-03
Release Date: 06/25/2022
Effective Date: 06/25/2022

Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208