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State of Wisconsin |
Release 23-03 |
5.1 Receiving a Call (Video instructions available: Receiving a Call)
5.2 Making a Call (Video instructions available: Making a Call)
5.3 Placing a Call on Hold (Video instructions available: Placing a Call on Hold)
5.4.1 Instant Transfer (Video instructions available: Instant Transfer)
5.4.2 Instant Conference (Video instructions available: Instant Conference)
5.4.3 Consult Call (Video instructions available: Consult Call)
This section describes how to receive a call, make a call, place a call on hold, and transfer a call.
You can see the disposition code that was entered at the end of each call if input by you or another agent.
This page last updated in Release Number: 22-03
Release Date: 06/25/2022
Effective Date: 06/25/2022
Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.
Publication Number: P-03208