5.4 Transferring a Call
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State of Wisconsin
Department of Health Services

Release 23-03
November 10, 2023

5.4 Transferring a Call

5.4.1 Instant Transfer

5.4.2 Instant Conference

5.4.3 Consult Call

There are three types of call transfers in Genesys: Instant Transfer, Instant Conference, and Consult Call.

This page last updated in Release Number: 22-01
Release Date: 2/26/2022

Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208