State of Wisconsin Department of Health Services

Release 24-03 November 15, 2024

1.5 Confirm or Update Your Contact Information

Some members may be asked to confirm their address and phone information if it hasn’t been updated in the last six months. After logging in, a pop-up displays with the member’s current address and phone number (if available). 

If the information is correct, select Confirm and then Next. This directs the member to their ACCESS home page (see Section 4.1 ACCESS Account Introduction).

If the member’s information needs to be updated, select Update and then Next. This directs the member to the Your Contact Information page to update their information (see Section 5.1.3.1 Your Contact Information Page).

The member may also select Skip for Now and be taken directly to their ACCESS home page. If the notification is skipped, it displays the next time the member logs in, unless: 

• The member submits an address change via AAP (Add A Program), RMB (Renew My Benefits), RMC (Report My Changes) or SMRF (Six-Month Report Form). 
• The member calls the agency to report an address change.
• The address is changed through the ACCESS notification (as seen in the previous screenshot). 

After the member’s information is confirmed or updated, the member receives another notification in six months.

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Notice: The content within this guide is the responsibility of the State of Wisconsin's Department of Health Services (DHS) and the Department of Workforce Development (DWD).

Publication Number: P-16101