State of Wisconsin Department of Health Services

Genesys Cloud CX

Release 24-01 December 18, 2024

2.1.1 Account Activation

(Video instructions available: Account Activation)

Once access to Genesys Cloud has been granted the agent receives an email. 

1. Click Activate from the email. Be sure Firefox, Edge, or Chrome browser loads.
    

2. After clicking Activate the agent is brought to the Welcome to Genesys Cloud page to enter their new password.
   

3. After entering New password and Verify new password fields, click Register. 

   • Password requirements are as follows: 

     • The minimum length is eight characters.

     • The maximum length for a password is 400 characters.

     • Passwords must have at least one number, one special character, one uppercase letter, and one lowercase letter.

     • You cannot reuse any of your previous 10 passwords. 

     • Do not copy and paste a password to set it.

     • The length of time before a password expires is set up by your administrator.

   • If the password does not meet the requirements, Genesys Cloud sends a message with the suggested change to help meet the requirements.
     .

4. If you are prompted to enter an organization name, use: dhsgenesysprod
5. After successfully activating your account the following message displays, “You have successfully activated your account!” 
6. Select Collaborate/Communicate to begin using Genesys Cloud. 

Note	My Account and Architect are not used.

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Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208