State of Wisconsin Department of Health Services

Genesys Cloud CX

Release 24-01 December 18, 2024

2.6 Edit Your Profile

Consult with your supervisor before making any edits to your profile.  

Note	Never add or edit phone numbers. If the phone number associated with the agent’s Genesys account is added to their profile, the system can’t call the agent, and the agent is not able to receive calls from the system.

Profiles show users’ contact information, status, location, and more. The following information can be updated: 

• Profile Picture
• Name
• Title
• Department
• What’s on your mind?
• Email

Note	When an email is updated, this changes the email used to login and to receive reports.

To access and make edits to your profile: 

1. Click the profile button in the sidebar, and then click the larger profile button.
   
2. Switch between public and edit views of your profile. To see how your profile looks to other users, click View Public Profile. To edit your profile, click View Edit Mode. 
   
3. To change the information in a section, in edit mode, in the section you want to change, click Edit. 

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Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208