State of Wisconsin Department of Health Services

Genesys Cloud CX

Release 25-01 April 9, 2024

6.1.8 Expiring Reports

6.1.8.1 Renewing Reports

Scheduled reports expire after 100 days. The user receives an email letting them know when a report is expiring and when the report has expired.
 

6.1.8.1 Renewing Reports

(Video instructions available: Renewing Reports)

To renew expiring or expired reports: 

1. From the Performance>Workspace>New Tab screen, scroll down to the section titled Other and select Scheduled Exports.
    

2. From the Scheduled Exports screen, you can see which reports are expired and scheduled to expire. 

3. Click the three dots on the right of the report you want to renew. 

4. Click the renew icon and the report extends for another 100 days.
    

Note

The three dot menu options include: Enable/disable schedule, Run now, Edit schedule, Renew schedule, and Delete schedule.

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Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208