State of Wisconsin
Department of Health Services

Genesys Cloud CX

Release 24-01
December 18, 2024

2.1.2 Logging In to Genesys After Account Activation

  1. Navigate to the Genesys Login Page using Firefox, Edge, or Chrome.
  2. Enter the email address and password associated with your Genesys account.
  3. If you are prompted to enter an organization name, use: dhsgenesysprod
  4. Click Log In.
  5. If this screen appears, select Collaborate/Communication to begin using Genesys Cloud. 

This page last updated in Release Number: 24-01
Release Date:12/18/2024
Effective Date: 12/18//2024


Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208