State of Wisconsin Department of Health Services

Release 23-03 November 10, 2023

9.1.3 Editing Widgets

(Video instructions available: Editing Widgets)

To edit a widget, select the three dots in the upper right of the widget and select Edit. When editing there are four main tabs to be completed in order which are: 

1. Objects: Choose the object of the widget by sorting through the folders. Select the checkbox next to the folder. Options available are:
   1. Agents
   2. Agent Groups
   3. Queues
2. Statistics: Choose the specific information to be seen in the widget. When selected, the information on that statistic displays in the middle of the window and on the list on the far right. Remove a statistic by unchecking the box.
3. Display Options: Choose the format to see the information presented in chart styles.
   1. Set up the presentation size of the widget by adjusting the size of the grid. 
   2. Choose how often the widget is refreshed in real time (every 10 to 60 seconds). The more it refreshes the more it may slow down your computer. Individual statistics will only refresh at that statistic’s Notification Frequency.
4. Alerts: Create alerts for individual statistics.

Select Save to refresh the widget according to the chosen configurations. The widget may take several minutes to refresh the first time.
 

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Publication Number: P-03208