9.1 Real-time Reporting Overview
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State of Wisconsin
Department of Health Services

Release 23-03
November 10, 2023

9.1 Real-time Reporting Overview

9.1.1 Logging in to Access Real Time Reporting (Video instructions available: Logging in to Access Real Time Reporting)

9.1.2 Dashboards (Video instructions available: Viewing a Public Dashboard)

9.1.3 Editing Widgets (Video instructions available: Editing Widgets)

9.1.4 Sharing a Dashboard (Video instructions available: Sharing a Dashboard)

Genesys provides real-time reporting through dashboards with up-to-date agent and call data which can be used to monitor agent and queue activity. The information on the dashboards is based on the most current data available in the system. 

Dashboards are made up of editable widgets that contain statistics of the requested information. 

 

This page last updated in Release Number: 22-04
Release Date: 10/29/2022
Effective Date: 10/29/2022

Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208