9.2.5.4 Queue Voicemail Counts
The Queue Voicemail Counts report displays a count of all calls sent to voicemail. It is not a count of the number of voicemail recordings.
This report can be found in Historical Reporting: Shared Reports > Custom > Queue Voicemail Counts
- Selections for this report require choosing a “pre-set date filter” and the “queue” from the Index section of the page.
- When choosing a queue make sure it has “vm” in the queue name.
- This report can be subscribed to or run daily.
Statistics Definitions
| Statistic Name | Description | Format |
| Tenant | Defaults to Environment | Text |
| Media Type | Defaults to Voice | Text |
| Queue | Queue name | Text |
| Interaction Type | Inbound or Outbound | Text |
| Day | Date of statistics | yyyy-mm-dd |
| Routed to VM | Total calls that were sent to voicemail | Count |
This page last updated in Release Number: 23-03
Release Date: 11/10/2023
Effective Date: 11/10/2023