Process First Workflow
Click here to show Table of Contents

Department of Health Services

Electronic Case File User Guide

Page Last Updated: October 27, 2018

ECF Capture

Process First Workflow

Click image for larger view

Summary

The Process First workflow is used by agencies to scan documents through ECF Capture to immediately be available to workers in ECF View.

Workflow

Clients are informed of where to submit their documents. They have the option to submit their documents by mail, or in person at their local agency. Faxes and uploads through ACCESS use the Scan First workflow.

 

If the document is submitted... Then it will follow this process...
By mail

  1. Workers process the document received in CWW.

  2. Workers scan the document.

  3. Indexing is done at either the agency or at the DPU based on agency preferences.

    1. Agency uses DPU indexing:

      1. Document goes through Document Review.

      2. Document is indexed.

    2. Agency does not use DPU indexing:

      1. Agency worker indexes the document.

  4. Document is available in ECF View.
In person at the agency
  1. Agency workers process the document received in CWW.
  2. Agency workers scan the document
  3. Indexing is done at either the agency or at the DPU based on agency preferences.
    1. Agency uses DPU indexing:
      1. Document goes through Document Review.
      2. Document is indexed.
    2. Agency does not use DPU indexing:
      1. Agency worker indexes the document.
  4. Document is available in ECF View.

 

Stay in the Know Click here to be notified when this handbook is updated.

P-16102

Release 25-01
February 22, 2025
Need Help? Contact the Wisconsin Help Desk at 608-261-4400 (Madison) | 1-866-335-2180 (Toll-Free) | helpdesk@wi.gov (email) and request assistance with CARES ECF
The content within this handbook is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.