3 Agent Desktop

3.1 Agent Desktop Content Viewer (Video instructions available: Agent Desktop)

3.1.1 Communications Sidebar and Main Menu
3.1.2 Directory
3.1.3 Communications Sidebar

3.2 Performance (Video instructions available: Performance)

3.2.1 My Performance
3.2.2 My Status
3.2.3 My Interactions
3.2.4 My Queues Activity
3.2.5 Exportng, Scheduling, and Expiring Reports

This section describes the different tabs displayed on the Genesys user's content viewer. Supervisors and administrators have access to additional information.

This page last updated in Release Number: 25-01
Release Date:04/09/2025
Effective Date: 04/09/2025

Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208