3.2.2 My Status
The My Status view displays several metrics. Click the plus button on the right side of the view to add or remove metrics.
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| Metric | Description | Live Update |
| Logged In | The total amount of time a user is logged in for the specified period. | Yes |
|
On Queue |
The On Queue metric represents the number of agents that are on queue for a specific queue. | Yes |
| Idle | The amount of time an agent spends in the Idle routing status. This routing status represents agents who are On Queue and able to take interactions but are not currently working with interactions. | Yes |
| Not Responding | The amount of time an agent spends in the Not Responding routing status after not accepting an interaction. The Not Responding routing status is when an agent was On Queue or Interacting and did not answer an offered interaction. The agent could still be handling and completing other previous interactions. While Not Responding, the agent does not receive new interactions. | Yes |
| Off Queue | Off Queue represents the number of agents that are off queue for a specific queue. These agents are in another status, such as Available, Busy, Away, Break, Meal, Meeting, or Training. Agents in Out of Office and Offline statuses are not included in this number. | Yes |
| Available | Time spent in the Available status for the specified period. | Yes |
| Away | Time spent in the Away status for the specified period. | Yes |
| Break | Time spent in the Break status for the specified period. | Yes |
| Meal | Time spent in the Meal status for a specified period. | Yes |
This page last updated in Release Number: 24-01
Release Date:12/18/2024
Effective Date: 12/18//2024